Welcome to SapuraOMV’s Community Feedback Mechanism page. We at SapuraOMV believe in creating a trusting and effective partnership with our stakeholders and the communities where we do business in. We are committed to listen and respond in a respectful, timely and consistent manner.
We Care portal allows an easy access for you to reach out to us.
It is an e-portal that allows you to register your feedback, receive an immediate acknowledgement and be offered appropriate follow-up measures, whilst ensuring your identity is protected and treated with respect, as per applicable laws and regulations.
In doing our part to lower our carbon footprint, we are leveraging on digitalization to promote a paperless environment, where possible
You can send feedback with regards to any issue related to SapuraOMV, it must cover a specific event or an incident related to any project or operation.
You may submit the feedback form as an individual or group of individuals (collectively).
You may submit the feedback form under your name or anonymously. Anonymous feedback is accepted and will be dealt with on a case-by-case basis.
Anyone submitting their feedback through the CFM is protected from reprisal.
Here’s how you can reach out to us:
Write
Community Relations Officer, SapuraOMV, Level 53, Tower 2, PETRONAS Twin Towers, Kuala Lumpur City Centre, 50088 Kuala Lumpur.
Email: [email protected]
Call +603. 2090.1176
(Monday to Thursday from 0900 – 1800 hours and on Friday 0800 – 1200 hours)*
Or
Face to face meeting with our personnel from Monday to Thursday from 0900 – 1800 hours and on Friday 0800 – 1200 hours.
*Any calls made after office hours, will be directed to a voicemail.
Receive and register
All feedback submitted (by any means used) will receive an acknowledgement form and if required, a call from our CFM team for further discussion.
Asses, Investigation and Resolution
Further data gathering on-site and continuous engagements may take place to assess the case, assists the investigation and explore possible resolutions.
Once investigation is completed, our team will call you to discuss and agree the next course of action, prior to implementation.
Options
If the resolution provided under the mechanism is not agreeable, you may seek remedy outside the CFM, such as legal options.
If you wish to submit feedback via this portal